Dell upgrade caused DVD drives to fail!

[Nigel Andrews]

I have applied some updates from the Dell site which have rendered my
DVD-ROM and DVD-RAM unusable!
Dell can only offer the suggestion to do a restore which will lose other OK
changes I have made, and I'm not sure it will fix it anyway! This is a bit
sharp since they recommend the drivers for my PC based on the service tag.

I have installed :-
R96614.EXE Intel Chipset Software Installation Utility
DE051A01.EXE Dell Dimension System BIOS A01
R104418.EXE Dell Desktop System Software
R113511.EXE Sonic Solutions DLA 5.x
R111408.EXE Dell Dell Support 3.1

So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA
5.x but no improvement. I suspect the Chipset is the cause but have no way
to uninstall that.

The drives don't show in Explorer or My Computer.
In Device Manager the show with exclamation marks.
"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)"

I have tried uninstalling the drives with no luck and if I apply the device
drivers the prompt says "No drive not found!!"


Any clues would be very welcome.

Thank-you

Nigel

[Nigel Andrews]

I had this problem answered on another group

"Run through registry fix from:
http://support.microsoft.com/?kbid=314060
restart and drives should be back again."

It all works again.

Nigel

Post by Nigel Andrews
I have applied some updates from the Dell site which have rendered my
DVD-ROM and DVD-RAM unusable!
Dell can only offer the suggestion to do a restore which will lose other
OK changes I have made, and I'm not sure it will fix it anyway! This is a
bit sharp since they recommend the drivers for my PC based on the service
tag.
I have installed :-
R96614.EXE Intel Chipset Software Installation Utility
DE051A01.EXE Dell Dimension System BIOS A01
R104418.EXE Dell Desktop System Software
R113511.EXE Sonic Solutions DLA 5.x
R111408.EXE Dell Dell Support 3.1
So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA
5.x but no improvement. I suspect the Chipset is the cause but have no way
to uninstall that.
The drives don't show in Explorer or My Computer.
In Device Manager the show with exclamation marks.
"Windows cannot load the device driver for this hardware. The driver may
be corrupted or missing. (Code 39)"
I have tried uninstalling the drives with no luck and if I apply the
device drivers the prompt says "No drive not found!!"
Any clues would be very welcome.
Thank-you
Nigel